SHIPPING, ORDERS & PAYMENTS
Terms and Conditions:
Pricing
All prices are listed in Canadian funds (CAD) and exclude all applicable taxes.
Additional shipment fees, insurance and handling/packing/C.O.D. fees may be applicable. To the best of our knowledge, you will not have to pay duty for our products.
For special versions (i.e. extra coating), a surcharge may apply.
Payments
Payment in full is required before product is shipped
When ordering large quantities a 50% deposit is required with the remaining amount owing due at the time of shipping
Until the merchandise is paid in full we maintain complete ownership of all products.
Payment can be made via PayPal, E-Transfer, Money Order/ Certified Cheque or Credit Card. We accept secure credit card payments through PayPal merchant services (via interactive invoice). PayPal accounts are optional.
If PayPal option is chosen as preferred method of payment, upon order and confirmation, RISAIL SPECIALTY SYSTEMS will initiate a "Money Request" through PayPal.
Delivery
For pick up in Coldstream, B.C., Canada, please make an appointment. Unless other arrangements are made, a down payment of 50% of the total amount is required with the order. When picking up, the balance (50%) plus packaging and taxes (if any), is due.
Shipments are scheduled daily Monday through Saturday. All efforts will be made to ship products within 24hrs of receipt of payment. While we make every effort to stock all popular units, we reserve the right to require additional delivery time.
Please examine the shipment carefully upon arrival. We are not responsible for freight damage. In case of a claim, call the delivering carrier and keep the packing material and documents until the claim is settled.
Orders will be shipped using Canada Post/USPS or UPS, if you wish to use your own transportation company you will be responsible for payment of those shipping charges directly. Risail Specialty Systems will not forward payment to your preferred transport company on your behalf.
Warranty
Our merchandise is covered by a Five-Year Warranty. For a defective item, the client must return it, at the client's expense, to the nearest dealership for repair, refund or exchange. See below in regards to RMA# and how to return (federal mail system).
A claim can’t go beyond the value of the product sold by RISAIL SPECIALTY SYSTEMS
Returns
If the client wants to return an item for any reason, an RMA# (Return Merchandise Authorization) must be requested in advance. For US Customers, please return the items by federal mail system (US Postal Service) only. Otherwise an additional customs-handling-fee is due and will be charged to the customer. All returned items must be in their original boxes, in like-new condition and resalable. We will refund the price of merchandise, or we will repair or exchange the returned items. The return must be made within 6 months of purchase; no returns will be accepted after 6 months. Clearance/Discontinued/Special Order items cannot be returned. Download our RMA policy here or download the RMA form here.
Liability
Because of the wide variety of products, RISAIL SPECIALTY SYSTEMS does not accept responsibility for the suitability of any product. We offer you any support you need in advance to select the most suitable product for your application. But please make sure that the product specifications match your particular requirements before purchasing.
Miscellaneous (Table Hardware)
For ordering lift mechanisms with gas-cylinders, we need to know the total weight that is to be lifted.
The mechanisms come with a light protective paint on the top portion. The paint is intended for internal production and handling purposes only. If the paint is missing partly or in whole, that does NOT influence the quality or integrity of the mechanisms.